Case Study

cx at scale
Customer Experience

Helping a global media and technology company deliver secure, efficient customer experience at scale

See how an enduring partnership with TELUS Digital enables the delivery of innovative customer support solutions.

  1. Personalization and LoyaltyRetail & Ecommerce

    2.1M new loyalty members: Transforming America's favorite treat brand

    See how Dairy Queen partnered with TELUS Digital to reimagine its iconic DQ brand as an omnichannel experience, driving loyalty and conversions.

  2. Ascensus retirement planning screenshot on laptop computer
    UX DesignFinancial Services & Fintech

    Creating seamless onboarding to expand retirement plan access

    Discover how Ascensus leveraged TELUS Digital's web and user experience expertise to build their first large-scale web platform for managing retirement savings.

  3. Digital Experience Best PracticesTravel & Hospitality

    4x bookings growth: Transforming high-speed rail's digital experience

    See how Brightline created a digital experience for riders as smooth as its high-speed rail service, driving results like 70% faster in-app booking times.

  4. Digital Experience Trends Healthcare

    How Vocable helps the speech-impaired communicate

    When a product designer’s girlfriend became paralyzed by an autoimmune disorder, it inspired him to build Vocable, an app to help the speech-impaired communicate.

  5. Digital Experience Best PracticesCommunications & Media

    500M QR codes, 103M viewers: from concept to brand bowl MVP in weeks

    Learn how PepsiCo boosted engagement with NFL fans during its live halftime show by partnering with TELUS Digital to build a companion digital experience.

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