Case Study

cx at scale
Customer Experience

Helping a global media and technology company deliver secure, efficient customer experience at scale

See how an enduring partnership with TELUS Digital enables the delivery of innovative customer support solutions.

  1. Close up face portrait of young African American man with serious look. 3D animation of human futuristic AI virtual face scanning.
    Data Collection

    Improving identity and access management solutions with high-quality facial recognition data

    Discover how our facial and anti-spoofing data collection helped a security technology pioneer enhance its identity solutions.

  2. Man using his mobile device with a chatbot illustration above the device.
    Generative AI

    Evaluating a conversational AI model with a highly complex multimodal STEM dataset

    Discover how our off-the-shelf science, technology, engineering and mathematics (STEM) dataset contributed to enhancing scientific reasoning and visual processing capabilities in a chatbot model crafted by a leading-edge tech and AI company.

  3. Vehicles driving on a highway surrounded by circular illustrations to convey advanced driver assistance system features.
    Data AnnotationAutomotive

    Training future-ready perception models with a highly-skilled automotive annotation workforce

    Discover how TELUS Digital successfully delivered a large-scale 2D and 3D annotation project for training and validating a client’s perception model in the automotive industry.

  4. Person working at a laptop holding a mobile phone with an overlaid illustration of LLM features.
    Generative AI

    Improving large language model logic and reasoning with a specialized fine-tuning dataset

    Explore how TELUS Digital created an off-the-shelf dataset to advance the capabilities of large language models (LLMs).

  5. An autonomous vehicle shown driving on a busy highway.
    Data CollectionAutomotive

    Curating high-quality data for the training and validation of ADAS and AV models

    Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).

  6. Visualization of the interaction of self-driving autonomous vehicles.
    Data AnnotationAutomotive

    Enhancing an autonomous vehicle bot’s scenario understanding with tailored fine-tuning datasets

    Discover how TELUS Digital assisted a leading U.S. autonomous vehicle (AV) developer in refining the scenario comprehension and motion planning capabilities of their AV bot.

  7. Connected dots in a wave-like pattern meant to symbolize AI data
    Responsible AI

    Promoting responsible AI with three innovative offerings

    Read about three of TELUS Digital's offerings that help global brands embed responsible AI principles into their products.

  8. An illustration of a bot helping to organize processes in a warehouse.
    Agentic AI and Automation

    Streamlining sales order reporting using robotic process automation

    Explore how TELUS Digital helped a leading frozen food company maintain a smooth and seamless connection between its SAP application and business intelligence tool using robotic process automation (RPA).

  9. An aerial shot of a city street with various cars and other vehicles.
    Data AnnotationAutomotive

    Collecting in-field driving data to train a leading insurance provider’s rewards application

    TELUS Digital successfully collected and labeled complex telematics to help advance a client’s safe-driving rewards application program.

  10. A woman warehouse worker wearing a hard hat looking at a tablet.
    Agentic AI and Automation

    Revolutionizing the appointment management process for a frozen food giant using robotic process automation

    Discover how TELUS Digital implemented a robotic process automation (RPA) solution for a leading frozen food company to eliminate manual processes and reduce human error.

  11. Purple digitalized waves on black background.
    Data Annotation

    Meeting the complex data annotation requirements of a unique non-profit organization

    TELUS Digital completed a secure, in-facility annotation project for Thorn, a non-profit organization dedicated to protecting children.

  12. Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.
    Agentic AI and Automation

    Implementing robotic process automation to streamline critical procurement processes

    Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

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