Braze Implementation
Braze empowers personalized, automated customer conversations across digital channels, including email, push, SMS, WhatsApp and in-app screens. Our team of technologists, strategists and creatives orchestrates world-class experiences that increase customer lifetime value.
Trusted by the world’s most admired companies
An experienced team
Work with technical engineers who solve tough integration challenges, strategists with industry expertise, data analysts who drive business outcomes and creatives who bring campaigns to life.
Obsessed with outcomes
Our Braze experts deliver outsized impact. From quarterly business reviews to weekly planning sessions, we drive world-leading performance rates.
Braze Alloys partnerships
We can plan and implement within Braze and across your broader martech stack, leveraging our long-standing partnerships with leading tech platforms.
Our Braze expertise
Our experienced Braze team maximizes ROI and anticipates evolving business needs.
End-to-end implementation
Our deep technical expertise allows us to implement Braze, deploy new channels and integrate with the rest of your martech stack — maximizing capabilities and minimizing time-to-value.
Creative design & campaign strategy
Whether you need a simple template upgrade, modular design system or a holistic digital vision for your biggest campaigns, we ideate and deliver stand-out design and content.
Customer engagement strategy
From journey mapping to channel orchestration, and personalization to segmentation, we develop winning strategies that drive results and are anchored in technical feasibility.
Ongoing planning & CRM execution
We apply industry and platform-leading expertise to create robust marketing plans, flawlessly deploy Braze Canvases and Campaigns, and optimize with data-driven, iterative testing.
Maximizing ROI and anticipating evolving business needs
We’ve helped dozens of leading companies migrate to Braze and accelerate personalization across channels. We are customer loyalty-obsessed and the best team to help nurture potential customers into superfans. Zero spam. No embarrassing errors. Just world-class conversations with your customers.
Braze Platform Implementation & Integration
Seamlessly implement, integrate and optimize the Braze customer engagement platform, unlocking its full potential for your business.
- End-to-end implementation (mobile/web SDKs, data ingestion)
- Channel activation (email, SMS/MMS, push, in-app & more)
- Third-party integrations with Braze Alloys & custom setups
- Data strategy including architecture, privacy & governance
- Platform training & future-state martech visioning
Campaign & Segmentation Strategy
Transform your customer engagement with data-driven, personalized experiences across all touchpoints through strategic campaign planning and intelligent channel orchestration.
- Customer journey mapping & persona-based personalization
- Advanced audience segmentation & RFM modeling
- Omnichannel orchestration for digital & physical touchpoints
- Next-best-action automation & decision engines
- Loyalty program strategy & rewards optimization
Creative & Content Strategy
Elevate your brand messaging with a cohesive creative approach that seamlessly integrates across all customer touchpoints and campaign types.
- Modular design & custom HTML template development
- Content creation & messaging for all lifecycle stages
- Campaign creative ideation & execution
- Roadmapping & use case planning for optimal engagement
- Streamlined campaign ops & creative workflow management
Managed Braze Operations
Ensure flawless execution of your customer engagement strategies with our end-to-end managed services for the Braze platform.
- Comprehensive Braze platform administration & configuration
- Always-on journey orchestration & real-time campaigns
- Rigorous multi-point QA testing & launch processes
- Continuous campaign monitoring & optimization
- Cross-channel technical enablement & support
Performance Optimization & Analytics
Maximize the impact of your customer engagement efforts through data-driven insights, advanced testing and AI-powered optimization strategies.
- Comprehensive analytics & custom dashboard development
- A/B & multivariate testing for continuous improvement
- Inbox quality assurance & deliverability optimization
- Segment-specific insights & offer personalization
- AI-powered optimization leveraging Braze Sage AI
As Braze Alloys, we partner with
Building a true competitive edge
- 70+Certified practitioners globally
- 2B+Customer messages launched in 2024
- 5+Years of Braze implementation experience
Our Braze practice in action
Join TELUS Digital’s sports marketing all-stars as they tackle the world of sports media and its interconnected revenue streams. Collaborating with valued tech partner Braze, the team devises personalization strategies to boost online streaming, live event ticket sales, merchandise spend and customer lifetime value. Their vision for “WillowTree Sports Network” will score major points for fans, athletes, leagues, networks and sports marketers everywhere.
TELUS Digital has such a pronounced understanding of the Braze sophistication within the platform itself.Matt McRobertsSVP of Partnerships, Braze
Insights
See all
Maximize the return on your Braze investment
Reach out and speak with a Braze expert today.
Let's connect